IACC Specialist – Complaints and Integrity

Req No.
Review & Audit
Regular Full-Time


KeyPoint Government Solutions is currently seeking candidates for an Integrity Assurance Contract Compliance (IACC) Specialist – Complaints and Integrity. Candidates for this opening may be located remotely and work from home.


The IACC Specialist’s ultimate goal is to ensure a quality product is provided to the customer. Primary duties consist of oversight of the overall product and contract compliance in terms of quality. The IACC Specialist will research/investigate complaints and integrity concerns, interview sources/subjects/investigators, find resolution and write up summaries and synopsizes. The IACC Specialist will advise the Corporate Director and/or Deputy Director of IACC as well as NBIB when necessary of any findings/issues.


Essential Functions:

  • Review Field Investigator notes to ensure notes meet standards; follow up with FMs and investigators
  • Support the re-contact program when needed by conducting source re-contacts
  • Review and follow up with appropriate managers regarding any quality, professionalism or integrity issues with Field Investigators
  • Investigate and research complaints both internal and external and report those findings to NBIB and internal management
  • Investigate, conduct re-work, coordinate re-work in the field, and produce reports of integrity and/or falsification issues in line with NBIB’s Integrity Assurance Group
  • Other duties as assigned



  • Bachelor's degree or 3 years progressively responsible work experience may be substituted
  • New hire orientation
  • Extensive work experience in at least one of the following areas: Federal background investigations, or non-financial compliance/auditing
  • 2-3 years’ experience conducting NBIB background investigations or other investigations preferred
  • Knowledge of the NBIB handbook and NBIB investigation procedures preferred
  • Must have excellent customer service skills
  • Must be well-organized with good time management skills
  • Must have ability to work independently and meet deadlines
  • U.S. citizenship (required for federal security clearance)


Tasks The job tasks identified below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform these essential functions.

Sit for long periods of time, stand, walk, move about the facility, bend, stoop, and climb stairs; demonstrate sufficient hand, arm and finger dexterity to operate computer keyboard and other office equipment; reach above shoulder height, below the waist, and lift to file documents or store materials; lift and move up to 25 pounds; speak and hear sufficiently to communicate in person and over the phone; read words and numbers; maintain visual ability including close vision, distance vision, color vision, peripheral vision, depth perception and to adjust focus; work overtime as required; meet expectations for attendance and punctuality; able to pay attention to details; able to concentrate; interact professionally, cooperatively and productively; perform in a manner that prevents errors and omissions; tolerate a constant, moderate noise level; work independently; carry out assignments to completion within parameters of general instructions, prescribed routines and standard practices; successfully manage stressful work situations; meet multiple deadlines consistently.


Federal Background Investigation REQUIRED please read.

The selected candidate for this position must be able to successfully obtain and maintain a favorably adjudicated government background investigation. This background investigation requires U.S. citizenship and will include an investigation of 10+ years of history including financial, education, employment, medical, residence, and personal records. The cost of this investigation will be paid by KeyPoint.


About KeyPoint Government Solutions:

KeyPoint Government Solutions is an investigative and risk-mitigation services company that delivers advisory, monitoring, compliance and other solutions across a variety of related practice areas. Our primary areas of expertise include background investigations, infrastructure safety and security, emergency management, criminal justice services, fraud investigations and program management. Led by team of highly regarded industry authorities, our workforce of investigators and subject matter experts supports a wide variety of clientele including the Department of Homeland Security (DHS), the National Background Investigations Bureau (NBIB), Customs and Border Protection (CBP), and more. Our reputation is consistent with quality, integrity and exceeding both our clients’ and employees’ expectations. KeyPoint Government Solutions has offices in Loveland, CO, Slippery Rock, PA and Fairfax, VA.


KeyPoint Government Solutions is an Equal Opportunity Employer Minorities/Females/Protected Veterans/Disabled.


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