ISB Manager

Req No.
Regular Full-Time


KeyPoint Government Solutions is currently seeking candidates for an Investigative Support Branch Manager. Candidates for this opening located in Loveland, CO or Slippery Rock, PA will be expected to be onsite in the office occasionally. This position may also be work from home for other areas.


This position is directly responsible for supporting the internal investigative support branch workload operations in support of all background investigations fieldwork contract. This position will keep management fully informed of all information related to workload and internal support investigative staff.


Essential Functions:

  • Ensuring ISB practices are in line with the needs and goals of contract customers and KeyPoint
  • Direct oversight of all ISB functions including CI items to ISB, assigning items to ISB techs and complete items by ACD/CD
  • Provides direct daily supervision of subordinates including hiring, training, evaluation, disciplinary action, coaching, counseling and termination actions
  • Monitor ISB orgs for late schedulings
  • Promotes a cooperative and harmonious working climate which is conducive to maximum employee morale, productivity, innovation, efficiency and effectiveness
  • Establishing and maintaining relationships with agencies providing records to KeyPoint
  • Maintaining record provider databases
  • Analyzing ISB workload to determine capacity and staffing needs
  • Work with other groups on contract projects to increase efficiency
  • Providing status of the ISB department to upper management
  • Assist in PMO projects
  • Process reimbursable record receipts monthly
  • Other duties as assigned



  • Bachelors' degree preferred; equivalent work experience may be substituted.
  • New hire orientation
  • One year supervisory experience required.
  • Two years progressively responsible work experience related to fieldwork contracts and workload operations.
  • Must have experience working with NBIB’s PIPS system
  • Excellent organizational skills, the ability to respond to requests on short notice, and the ability to manage multiple tasks and stringent deadlines
  • Progressively responsible experience that provided a thorough understanding of workload operations within the Investigative Support Branch of the NBIB Program
  • Provides services and support for success of fieldwork to improve and exceed customer service and program performance
  • Works well with management and peers
  • Skill in communicating complex subjects orally and in writing to all levels of KeyPoint Government Solutions hierarchies
  • Strong interpersonal skills; ability to work on a team, and ability to work effectively with all levels within in a fast paced environment with the flexibility to manage multiple tasks and projects with short deadlines and changing priorities
  • Experience presenting and defending positions to a variety of audiences, in representing an organization and defending the organization’s position in working groups and planning sessions
  • Demonstrated ability to explain, advocate and express facts and ideas in a convincing manner; negotiate with individuals and groups internally and externally and be able to identify the internal and external politics that impact the work of the organization
  • Flexibility in a rapidly changing environment
  • Experience with Microsoft Office Suite
  • U.S. citizenship (required for federal security clearance)


Tasks The job tasks identified below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform these essential functions.

Sit for long periods of time, stand, walk, move about the facility, bend, stoop, and climb stairs; demonstrate sufficient hand, arm and finger dexterity to operate computer keyboard and other office equipment; reach above shoulder height, below the waist, and lift to file documents or store materials; lift and move up to 25 pounds; speak and hear sufficiently to communicate in person and over the phone; read words and numbers; maintain visual ability including close vision, distance vision, color vision, peripheral vision, depth perception and to adjust focus; work overtime as required; meet expectations for attendance and punctuality; able to pay attention to details; able to concentrate; interact professionally, cooperatively and productively; perform in a manner that prevents errors and omissions; tolerate a constant, moderate noise level; work independently; carry out assignments to completion within parameters of general instructions, prescribed routines and standard practices; successfully manage stressful work situations; meet multiple deadlines consistently.


Federal Background Investigation REQUIRED please read.

The selected candidate for this position must be able to successfully obtain and maintain a favorably adjudicated government background investigation. This background investigation requires U.S. citizenship and will include an investigation of 10+ years of history including financial, education, employment, medical, residence, and personal records. The cost of this investigation will be paid by KeyPoint.


About KeyPoint Government Solutions:

KeyPoint Government Solutions is an investigative and risk-mitigation services company that delivers advisory, monitoring, compliance and other solutions across a variety of related practice areas. Our primary areas of expertise include background investigations, infrastructure safety and security, emergency management, criminal justice services, fraud investigations and program management. Led by team of highly regarded industry authorities, our workforce of investigators and subject matter experts supports a wide variety of clientele including the Department of Homeland Security (DHS), the National Background Investigations Bureau (NBIB), Customs and Border Protection (CBP), and more. Our reputation is consistent with quality, integrity and exceeding both our clients’ and employees’ expectations. KeyPoint Government Solutions has offices in Loveland, CO, Slippery Rock, PA and Fairfax, VA.


KeyPoint Government Solutions is an Equal Opportunity Employer Minorities/Females/Protected Veterans/Disabled.


KeyPoint Government Solutions offers a generous benefit package including a 401k plan with a company match as well as a competitive time off package that includes paid company holidays, sick and vacation time.


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